Account deletion

From the app

Sign in to your ANISENS account, open your profile and use the account deletion action. The app asks you to confirm before saving the request.

Grace period

A deletion request triggers a 14-day grace period. During this period, normal account access is blocked and the deletion can be cancelled.

When the period ends, a daily automated task deletes dependent data and the sign-in identity. Finalization therefore occurs no later than the next daily run after the deadline.

Documents and associated data

Data attached to the account, including records, documents, sharing data and dependent histories, is deleted. Households owned by the account and their access grants are closed. Content legitimately owned by another owner may remain available to them after references to the deleted account are removed.

Affected documents and all their remote versions are physically deleted. A minimal technical receipt, without email or business content, is retained for 30 days to make deletion reliable. Isolated disaster-recovery copies may remain for up to 35 days before rotation.

Need help?

If you cannot access your account or have a question about deletion, contact help@anisens.com.